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Book an Appointment

Book Online

We schedule patient consultations at approximately 15 minute intervals. To help us to help you, if you have multiple issues, or feel you need more time or you are a new patient please book a long appointment.

Book online or call 02 4929 5691 for an appointment.

Booking System Resources

Use the button above to book your appointment in your web browser. The following resources allow you to download the AMS Connect mobile app, so that you can book and connect to telehealth appointments via the mobile app. 

Payment Processing Terms & Conditions

Marketown Health does not accept cash payment.

You may pay using debit or credit cards and a bank processing fee of 0.740% is applicable to card payments.

If you use an international card, you will incur a processing fee of 3.140%.

Patients are required to provide payment card details when booking an appointment.

If your payment is declined due to insufficient funds or Marketown Health cannot obtain payment due to some other reason, you will be charged a re-processing fee of $7.50.

Cancellation Policy

If you do not attend for your consultation at your scheduled appointment time, you will be charged a cancellation fee equal to the full consultation fee.

If you cancel your consultation less than 12 hours prior to your appointment you will be charged a cancellation fee of $50.00.

If a payment processed to the payment card nominated by you is declined, you will be charged a re-processing fee of $7.50, and your future appointments will have to be paid in advance.

Privacy Policy

Marketown Health collects personal information from you for the primary purpose of providing health care.

Marketown Health complies with the Privacy Act 1988(Cth) and the Health Records and Information Privacy Act 2002 (NSW).

We will use your patient health information for:

  • administration for the practice
  • billing, including compliance with Medicare & Health Insurance Commission rules; and
  • disclosure to other health professionals involved in your treatment.

We will used de-identified patient information for:

  • disclosure for research to help improve community health care; and
  • disclosure for quality assurance review.

Please advise reception if you do not want your records accessed for any purpose other than for consultation with your treating doctor.

Your patient health information will not be disclosed to third parties such as insurance companies, rehabilitation providers and lawyers without specific written consent.

Billing Policy

Marketown Health is a private billing practice.

If you hold a concession card or a Centrelink card you will be charged a discounted fee.

If you are a Department of Veteran’s Affairs patient, your consultation will be billed to DVA according to DVA rules.

If you are a new patient, you will be required to pay for the consultation at the time the appointment is made.

If you are booking a Telehealth appointment you will be required to pay at the time the appointment is made.

If you are attending the practice for a face-to-face consultation with your GP, you will need to provide your payment card details at the time you book the appointment, payment will then be processed against your card at the conclusion of your consultation.

Marketown Health expects to be paid for your consultations and we will not provide you with an account.

Patients who are attending for a workers compensation matter will be required to pay for their consultations until Marketown Health is notified that the insurer has accepted liability for the claim.

Surgery Hours

We are open 5 days.

Monday to Friday
8am – 5pm

Saturday and Sunday: CLOSED

Closed on Public Holidays

Contact Us

Upper Level S02, Marketown Shopping Centre,
23 Steel Street, Newcastle West, NSW 2302

PO Box 2128
Dangar NSW 2309

Phone: +61 2 4929 5691
Fax: +61 2 4929 3585

Covid-19 Updates

important Changes for our patients attending the practice

ALL patients must wear a clean mask to their consultations. If you do not wear a mask one will be provided to you at a cost.

On arrival at Marketown please remain in your vehicle and call the practice on 4929 5691 to let us know you are here.

Our receptionist will send an SMS to your mobile phone to let you know when you can come to the front door.

We now have a video intercom system as the doors are shut.

You will be asked some questions to identify you, and determine that you are not suffering from flu like symptoms.

Our receptionist will open the doors so you can check in at the front counter.

We are observing social distancing requirements in our waiting room and we are counting on your co-operation.

Cough / Fever / Sore throat?

If you are sick and think you might have COVID-19, PLEASE DO NOT COME DIRECTLY INTO THE PRACTICE. Check your symptoms using healthdirect’s Coronavirus (COVID-19) Symptom Checker.

If you have serious symptoms such as difficulty breathing, call 000 for urgent medical help.