Contact us

Book an Appointment

Book Online

We schedule patient consultations at approximately 15 minute intervals. To help us to help you, if you have multiple issues, or feel you need more time or you are a new patient please book a long appointment.

Book online or call 02 4929 5691 for an appointment.

Booking System Resources

Use the button above to book your appointment in your web browser. The following resources allow you to download the AMS Connect mobile app, so that you can book and connect to telehealth appointments via the mobile app. 

Payment Processing Terms & Conditions

Marketown Health does not accept cash payment and patients are required to provide payment card details at time of booking.

You may pay using debit or credit cards. Payment card processing fees are charged in addition to the Practice Fees. Marketown Health complies with the RBA guidelines on payment card surcharges.

If your payment is declined due to insufficient funds or Marketown Health cannot obtain payment due to some other reason, you will be charged a re-processing fee and may incur an account keeping fee.

Cancellation Policy

If you do not attend for your consultation at your scheduled appointment time, you will be charged a cancellation fee equal to the full consultation fee.

If you cancel your consultation less than 12 hours prior to your appointment you will be charged a cancellation fee of $50.00.

If a payment processed to the payment card nominated by you is declined, you will be charged a re-processing fee, and your future appointments will have to be paid in advance.

Privacy Policy

Marketown Health collects personal information from you for the primary purpose of providing health care.

Marketown Health complies with the Privacy Act 1988(Cth) and the Health Records and Information Privacy Act 2002 (NSW).

We will use your patient health information for:

  • administration for the practice
  • billing, including compliance with Medicare & Health Insurance Commission rules; and
  • disclosure to other health professionals involved in your treatment.

We will used de-identified patient information for:

  • disclosure for research to help improve community health care; and
  • disclosure for quality assurance review.

Please advise reception if you do not want your records accessed for any purpose other than for consultation with your treating doctor.

Your patient health information will not be disclosed to third parties such as insurance companies, rehabilitation providers and lawyers without specific written consent.

Billing Policy

Marketown Health is a private billing practice. Payment is required on the day of consultation. Marketown Health does not provide services on account.

If you hold a concession card or a Centrelink card you will be charged a discounted fee.

If you are a Department of Veteran’s Affairs patient, your consultation will be billed to DVA according to DVA rules.

Patients who are attending for a workers compensation matter will be required to pay for their consultations until Marketown Health is notified that the insurer has accepted liability for the claim.

Patients are required to provide payment card details to secure their booking for all appointments.

If you attend Marketown Health for a face-to-face consultation you will be required to pay at reception before you leave the practice.

If your consultation is via Telehealth your consultation fee will be charged to the card provided at time of booking. Please note that medicare rebates for Telehealth appointments only apply to those patients who have been seen at Marketown Health in person in the 12 months prior to their Telehealth appointment.

Surgery Hours

We are open 5 days.

Monday to Friday
8am – 5pm

Saturday and Sunday: CLOSED

Closed on Public Holidays

Contact Us

Upper Level S02, Marketown Shopping Centre,
23 Steel Street, Newcastle West, NSW 2302

PO Box 2128
Dangar NSW 2309

Phone: +61 2 4929 5691
Fax: +61 2 4929 3585

Covid-19 Updates

important Changes for our patients attending the practice

While masks are no longer mandatory as a condition of entry, patients may be asked to wear one if they experience any respiratory symptoms whilst in the practice. Marketown Health encourages all patients to practice social distancing, hand hygiene and cough etiquette whilst in the practice.

We now have a video intercom system as the doors are shut.

You will be asked some questions to identify you, and determine that you are not suffering from flu like symptoms.

Our receptionist will open the doors so you can check in at the front counter.

We are observing social distancing requirements in our waiting room and we are counting on your co-operation.

Cough / Fever / Sore throat?

If you are sick and think you might have COVID-19, PLEASE DO NOT COME DIRECTLY INTO THE PRACTICE. Check your symptoms using healthdirect’s Coronavirus (COVID-19) Symptom Checker.

If you have serious symptoms such as difficulty breathing, call 000 for urgent medical help.